Consultancy Process Approach
The consultancy programs are, generally, similar, regardless the activities run within the organisation. The difference is the duration assigned to every stage, because the necessary time takes into account the profile and the complexity of the management system of the organization.
1. Process Initiation
- Contact with the organization
- The analysis of the certification domain
- The analysis of legal requirements applied to the organization
- A careful look up to the clauses of the contract
- Signing the consultancy contract
2. Evaluation - The initial diagnostic
- The comparison of the actual system of the processes run within organization with the requirements of the reference standard
- The identification of technical and organizational issues and the current practices
- The identification of the nonconform situations in comparison with the reference standard
- The identification of the critical points of the processes flow which can lead to delays, deficiency, regulations breach etc and therefore to additional costs
- The existence of human resources, infrastructure, work environment etc.
3. The projection of the system
After the diagnostic evaluation, it follows the documentation stage. In this stage the methods and the necessary needs for the fulfillment of the management system requirements defined in the reference standard are identified. It is established the structure of the system documentation which will be implemented and it is decided the action plan for the future stages of the consultancy program.
4. The training of the organization representatives
The success of the futures activities is connected to the personal awareness, but the most important is the management of the company. For this reason, awareness trainings and/or workshops will be organized with the following topics:
- Principles and concepts;
- The standards for the certification domain;
- The organization of the management system;
- The documentation of the management system;
- The benefits.
5. The elaboration of documentation
- The manual for the chosen management system
- The procedures of the management system
- Working instructions/the process description
- Other documents
The Project Team - structure:
- The management representative of the Management System which is the project manager on behalf of the client;
- The coordination team put together the representatives of the main departments of the company
- Work teams for the system procedures and for each process.
6. Implementation
The implementation stage is done by the client, under the supervision of the consultant. The management system is defined in the documented procedures, in the previous stage, and will contain the following activities:
- The application of the procedures with special assistance from the consultant;
- Internal audits under the consultant's supervision in order to track down the errors or the implementation issues that can appear;
- Workshops for the assessment of non conformities and for establishing the corrective and preventive actions.
7. The audit before the certification
- An audit program for the implemented system, it is a limited audit strictly connected with the requirements of the reference standard.
- This audit will be reported, if necessary, with a number of non conformities reports and with conclusions containing the final recommendations.
- The consultant may recommend a certification organization with whom he is collaborating and can assure the necessary assistance during the certification period.
8. The assistance within the certification audit
Contact the certification body, negotiation of the certification contract and offering assistance at the certification audit.
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